Regular Factory Service

Per-Incident Repair: Your Printek mobile printer will be repaired and adjusted to factory specifications. Factory service repairs include a 30-day warranty on parts and labor.

Coverage Under Standard Warranty:

  • All Printek mobile printers carry a full one-year warranty on the entire printer—case, printhead, and battery included.
  • Printers under warranty coverage must be returned to the nearest Independent Authorized Service Center or to Printek for warranty repair.
  • The warranty does not cover damage to printers through excessive mistreatment. Cost of repair for an excessively mistreated printer, if repair can be accomplished, will be that of a Major Repair as shown below.
  • Costs for repair of printers not under warranty are as shown below.

Rates for Return to Factory Service:

Minor Repair*
Major Repair**
FieldPro Series Printers$75$180
MtP400 Series Printers$75$180
MtP300 Series Printers$75$180
Mt3-II Series Printers$60$140
Mt2 Series Printers$50$120

*Minor Repair includes diagnosis and replacement of covers, gears, rollers, harness, and buttons.

**Major Repair includes replacement of any or all of the following: main electronics board, printhead, and interface module.

ADD for Major Repairs:

  • If your printer(s) have the Bluetooth® or Wi-Fi option, please add $5 to the above price.
  • If your printer(s) have the MCR and/or SCR option, please add $15 to the above price.

Includes standard ground return shipping costs. Expedited shipping is available at an additional cost.