Printek Express Programs
(PEP)
Factory service offers the benefit of having your equipment repaired by highly trained technicians who know it best. However, the perception is that factory service can be less timely than other types of service. Printek addresses this concern by offering two express factory service programs.
Printek Express Programs (PEPs)
provide factory service without a long wait. Here's how they work:
- Printek guarantees that a replacement printer will arrive at your site within 24 hours of notification (U.S. only); Monday through Friday, 8:00 a.m. to 4:00 p.m. E.S.T. Simply place the unit needing service in the shipping carton your replacement printer arrived in and return it - prepaid freight and insured - to Printek within 10 days.
- You now have a printer that is yours to keep with the latest technology updates.
- If you purchase a PEP I annual service contract within 90 days of purchasing a Printek printer, Printek will extend the contract period for an additional year at 50% off the regular PEP I annual rate.
PEP II: 48-Hour Factory Turnaround Program
- Printek guarantees to repair and ship your printer within two (2) working days of its arrival at the factory.
- For any printer that is placed under a PEP II annual contract within 90 days of purchase, we will extend this expedited service for a second year at no extra charge.
Information Copyright © 2006 Printek, Inc.
PHONE: 1-888-211-3400
FAX: 269-925-8539
