Ask A Service Tech

The following form can be used if you’d like to e-mail our Technical Support Department with any questions or problems. Please fully complete the form before submitting it. If you have an immediate need, please call our Technical Support Department at (800) 368-4636 or (269) 925-3200.

First Name		Last Name
Company Name
Address
City
State		Zip
Phone number
Fax number
E-mail

1. Model Number:

2. Serial Number:

3. Error printer displays (if any):

4. Host system type (i.e. AS/400, UNIX, WinNT, etc.):

5. Have there been any recent upgrades?

Yes  No

If yes, what?

6. Cabeling type (i.e. serial, parallel, ethernet, etc.):

7. Are there any devices in between the host and the printer?

Yes  No

If yes, what?

8. Detailed description of problem: