Ask A Service Tech

The following form can be used if you’d like to e-mail our Technical Support Department with any questions or problems. Please fully complete the form before submitting it. If you have an immediate need, please call our Technical Support Department at (800) 368-4636 or (269) 925-3200.

First Name

Last Name

Company Name

Address

City

State

Zip

Phone number

Fax number

E-mail

1. Model Number:

2. Serial Number:

3. Error printer displays (if any):

4. Host system type (i.e. AS/400, UNIX, WinNT, etc.):

5. Have there been any recent upgrades?

Yes  No

If yes, what?

6. Cabeling type (i.e. serial, parallel, ethernet, etc.):

7. Are there any devices in between the host and the printer?

Yes  No

If yes, what?

8. Detailed description of problem:


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PHONE: 1-888-211-3400
FAX: 269-925-8539