FAQs

How do I configure my printer?

Depending on the firmware version of your printer, there are Remote Setup programs available for your printer. These are available for download on our Web site:

MtP and FieldPro RT43:

Printer f/w Version 6.0 or greater, Mobile Setup v2.0
Printer f/w Version 5.5 or lower, URS program

You can also use the control panel to enter and configure the menus:

MtP – Push and hold the ARROW button as you turn the printer on. The printer will display “Entering Setup Menu. Release the ARROW button after the message is displayed.”

FieldPro RT43 – Push and hold the PAPER FEED button as you turn the printer on. Release the PAPER FEED button after the printer beeps twice. The printer will print out a configuration page; push the PAPER FEED as it is printing. This will get you into the SETUP menu. Use the POWER and PAPER FEED buttons to navigate through the menus.

FieldPro 530 – The printer has a built in web page that is used to configure the printer. Refer the the Operater’s Manual for more detail on using the web interface.

How do I charge the battery? How long should it take to charge fully?

MtP and FieldPro RT42 – You can charge the battery with either an AC adapter, Printek part #91373 or the in-vehicle adapter, part #91410. DO NOT USE AN ADAPTER WITH AN OUTPUT GREATER THAN 9 VOLTS DC. The battery can be fully charged in 2 hours.

FieldPro 530 – You can charge the battery with either an AC adapter, Printek part #93181 or the in-vehicle adapter, part #93179. The AC adaptor had a 24 volt output. The battery can be fully charged in 3 hours.

I can’t find my Bluetooth® printer with my Bluetooth® host.

Verify the printer is in Bluetooth mode:

MtP – With the printer on, push and hold the ARROW button; the display will show the active interface. If the printer is not in Bluetooth mode, keep holding the button to change the active interface.

FieldPro RT43 – With the printer on, push the PAPER FEED button until the printer makes a second beep sound. Release the PAPER FEED button; the printer will print out the settings of the active interface. If the printer is not in Bluetooth mode, push and hold the PAPER FEED button until the printer sounds two quick beeps.

Every time I try to print, unintelligible garbage is printed out.

If you are using a serial interface, verify the serial settings on the host match the serial settings on the printer (baud rate, handshaking, etc.).

Verify the emulation setting in the printer matches the print job type you are using. For example, if you are sending a print job written in ZPL language, make sure the printer emulation is set for ZPL.

What is the quickest way to switch interfaces?

MtP – With the printer on, push and hold the ARROW button; the display will show the active interface. If the printer is not in Bluetooth® mode, keep holding the button to change the active interface.

FieldPro RT43 – With the printer on, push the PAPER FEED button until the printer beeps once. Release the PAPER FEED button; the printer will print out the settings of the active interface. If the printer is not in Bluetooth mode, push and hold the PAPER FEED button until the printer sounds two quick beeps.

I am using a Wi-Fi printer. I can ping it, but it does not print.
  • Verify the IP address of the printer.
  • Verify the port number you are trying to print to. The Wi-Fi interface default port number is 8023.
My print job does not line up on my labels.

We are assuming that you are using an “LP” model printer, which has the capability of sensing either rear black marks or diecut gaps between labels on your media roll. Verify that your printer is sensing the mark or gap as required by your media, and that when the media advances, the printer is positioning the media correctly in relationship to the tear bar. Use the printer configuration settings for Left Margin and Top of Form Adjust (see the printer's Operator’s Manual section on “Device Settings”) to correctly locate the image on the media face.

I am using Zebra emulation but the Printek output does not look the same as the Zebra output.

Printek has ZPL resident fonts available for download. To check if you have the resident fonts loaded, do a configuration printout from your printer. Any additional fonts will be listed at the end of the printout. Also check the resident font selected under the Image Management menu.

I need to convert my 8.5" x 11" business form to your 4" printer output.

Refer to the Printek Tech Bulletin for “Transitioning from 8" to 4" Wide Document Format” found in the Library section of this web site.

The printer does not seem to see the black alignment mark on my media.

Under the DEVICE SETTINGS menu, check that the Form Feed Distance is set to MARK SENSING. There is also a Mark Sensitivity setting. You may need to adjust this setting for the printer to “see” the black mark.

The labels don’t tear off at the perforation.

Under the DEVICE SETTINGS menu, there is a setting called “Tearbar Adj.” Use this setting to move the label to the tear bar.

NOTE: For further information, please see the troubleshooting guide for the particular printer model you are using. They are available for download on the manuals page.

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