Warranty/Service Options

Standard Warranty

Your PrintekMobile printer will be repaired and adjusted to factory specifications. Factory service repairs include a 30-day warranty on parts and labor.

Coverage Under Standard Warranty:

• All Printek mobile printers carry a full one-year warranty on the entire printer: case, printhead, and battery included.
• Printers under warranty coverage must be returned to the nearest Independent Authorized Service Center (IASC) or to Printek for warranty repair.
• The warranty does not cover damage to printers through excessive mistreatment. Cost of repair for an excessively mistreated printer, if repair can be accomplished, will be considered a Major Repair.

PrintekMobile Warranty/Service Options

PrintekMobile offers two comprehensive warranty extension programs at a reasonable price:

1. PrintekMobile’s P3 Extended 3-Year Warranty Program

Enjoy the peace of mind of knowing you have the industry’s most comprehensive printer warranty. The P3 standard thermal printer warranty covers the entire printer–case, battery, and printhead—through the first year of ownership.

All covered repairs during the warranty period are cost-free. After the warranty period, repair costs are outlined on the Regular Factory Service page.

P3 Extended Warranty**:

• The warranty period for covered items is extended to three years from the date of first use.
• Any printer returned for depot service under a P3 warranty will enjoy expedited turnaround, usually within three business days.
• Service under this warranty period is a return to depot plan. Incoming shipping costs are the responsibility of the customer. Return freight (standard 2nd-day air shipment to the 48 contiguous United States) is the responsibility of Printek.
• Enjoy the reassurance of product covered by warranty for a longer period of time.

P3 gives you more time under warranty and expedited factory service turnaround. Value pricing is offered for P3 when purchased at the same time as your printer.

**Batteries are excluded under the P3 Extended Warranty

2. PrintekMobile’s Mobile Printer Exchange Program (MPEP)

The Printek Mobile Printer Exchange Program (MPEP) guarantees that a PrintekMobile replacement printer will arrive at your site within one (1) business day of notification (U.S. only). Simply return the nonworking unit—with prepaid freight and insurance covered by PrintekMobile—within 10 days.

If you purchase a Mobile Printer Exchange Program (MPEP) annual service contract within 90 days of purchasing a PrintekMobile printer, PrintekMobile will extend the contract period for an additional year, two years total, at 10% off the regular Mobile Printer Exchange Program (MPEP) annual rate.

Other Maintenance Programs

We offer additional maintenance programs to maximize the protection of your printer investment. Customized maintenance programs, including service pool and preventive maintenance programs, are custom-designed for the unique needs of each customer. Contact us for more info.